COVID & Mask Policy
The comfort, health and safety of both our guests and our staff is important. Please take a moment to read through our COVID precautions and policies.
Our massages are carried out indoors, with private rooms for full body massages. You will, obviously, be in close proximity to your massage therapist. You will also probably pass close to other staff or guests as you move through the reception area or hallway (e.g. to use the toilet facilities).
Therefore, for your protection, our staff will wear face coverings at all times. Our therapists self-test regularly with LFT kits. They also scrub-wash their hands and forearms, as well as sanitising, between each appointment. Any equipment that touches the body are wiped down with a sanitising fluid and cloth between each session. We also change the linens and coverings on the beds, and ensure that you are provided with freshly laundered towels.
Will I have to wear a mask?
The UK government has relaxed the rules on face coverings, and wearing masks is no longer mandatory from 27 January 2022. However, people are still advised to wear coverings in enclosed or crowded spaces and when meeting strangers. Establishments are still able to set their own policies on face coverings.
Our position is that we do still ask guests to wear a mask within the reception area.
You do not need to wear a mask during your massage but your therapist will always wear one. Many guests already choose to wear masks in the massage rooms, but we will not be mandating it.
What if I am exempt from wearing a mask?
If you are genuinely exempt from wearing a mask, you will not be required to wear a mask on the premises. We cannot ask you to prove that you are exempt, but please do not abuse the exemption policy by claiming to be exempt just because you don't like masks.
If you are not exempt, please comply with any request by our staff to put on a mask, even if you would otherwise prefer not to wear one. Please note that any hostility or aggression towards our staff will not be tolerated.
Wasn't the law on wearing masks relaxed?
The legal requirement to wear a face covering in shops, public transport and other enclosed public spaces was relaxed on 19th July 2021. The Omicron variant caused the government to make face coverings mandatory in certain settings from 29th December 2021. This was again relaxed from 27 January 2022 as case numbers fell again. Covid in one form or other is endemic - it's here to stay. Only time will tell if another variant emerges that requires the re-introduction of restrictions.
We're aware that masks are not popular with everyone and that opinion is divided. However, the effectiveness of masks depends upon high levels of compliance, and this has been demonstrated by numerous studies. It's the refusal to wear masks that impacts their effectiveness.
We also believe that a fundamental component of personal responsibility is thinking about others, not just oneself. We think it's important to consider how others feel, and a massage salon is by definition going to involve close proximity. We also have some guests who are clinically vulnerable, and we want them to feel comfortable using our services.
So, while wearing a mask may be a minor inconvenience to some, we don't want other guests to feel unable to come to The Lazy Frog. Therefore, we would greatly appreciate your cooperation with this policy.